CUSTOMER CARE
SHIPPING & DELIVERY
Where is my order? +
As soon as your order leaves our warehouse, we'll email you a tracking link so you can follow your delivery. Tracking can take 24–48 hours to update after dispatch.
How long does delivery take? +
UK orders arrive in 3–7 working days with Royal Mail Tracked 24. International orders take 7–21 working days, depending on the destination. Orders placed before 12:00pm UK time on a working day are dispatched the same day; orders after 12:00pm, at weekends or on UK bank holidays are dispatched the next working day.
How much does shipping cost? +
Nothing. Delivery is free and tracked on every order, in the UK and worldwide.
Do you ship internationally? +
Yes, we ship to selected international destinations. Shipping costs and delivery times are calculated at checkout.
Will I pay customs duties or taxes? +
No. International prices include any import duties and taxes, so there's nothing extra to pay on delivery. Customs checks can occasionally add a few days to delivery.
Why has my tracking not updated? +
Tracking can take 24–48 hours to update after dispatch. If you haven't had a tracking email within 3 working days of ordering, check your spam folder, then contact us.
What happens if my parcel is delayed? +
Check your tracking link first, then contact us and we'll investigate with the carrier. If tracking hasn't updated for 10 working days (UK) or 20 working days (international), let us know. Once the carrier confirms it's lost, we'll send a replacement or a full refund.
STILL NEED HELP?
If you cannot find the answer you need, contact our support team and we’ll get back to you as soon as possible.
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